Frequently Asked Questions

Where are you based?

Lanyards & Wristbands is part of the Web Products Direct Limited group.  We are based in Lancaster, Lancashire.

How do I get a quotation?

To get an accurate quotation, just fill out our simple and quick order form. Don’t worry, you will not be charged for the order until you have filled in all the payment details and confirmed your order. If you have special requirements or looking for very large quantities, then please contact our friendly Customer Service Team on 01524 848382 or by email with further details.

What is the minimum order quantity?

You can order as many or as few as you wish. However, if you wish to order less than 25 units we recommend that you call our Customer Service team on 01524 848382 before ordering as volume discounts do not apply below the 25 unit level.

What are your Silicone Wristbands made from?

Our Silicone wristbands bands are manufactured from 100% high quality silicone.

How long will my order take?

Standard turnaround time for orders is around 10 -12 days for Silicone Wristbands and 12 – 15 days for Fabric Wristbands and Lanyards. However, if you have an important deadline date, then please let us know using the special requests box at the time of ordering. Alternatively, email or call our Customer Service team on 01524 848382. We will always do all we can to meet your requirements, although we are not able to offer a guaranteed delivery date.

For more information see our Delivery Information page.

What’s a Debossed Silicone Wristband?

Debossed means that the text or logo has been engraved (i.e. sunk) into the silicone wristband. Debossed can then be either filled with ink or left unfilled depending on your requirements.

If you would like more information about our Silicone Wristbands and the different types then please visit our Product Information page.

What’s a Filled Silicone Wristband?

Filled Silicone Wristbands are essentially the same as debossed but the text or logo has been filled with ink for impact and to make the lettering stand. Debossed filled Wristbands are perfect for longer-term use as the ink fill wears better than the simple printed Wristband.

If you would like more information about our Silicone Wristbands and the different types then please visit our Product Information page.

What are Embossed Silicone Wristbands?

Embossed Wristbands have raised text or logo. They are the opposite of Debossed of course but still offer extra impact.

If you would like more information about our Silicone Wristbands and the different types then please visit our Product Information page.

What’s a Printed Silicone Wristband?

With Printed Silicone Wristbands the text and/or logo is screen printed with your choice of ink colour. These are generally for shorter-term use.  If you want your Wristbands for longer-term use, we usually recommend Debossed.

If you would like more information about our Silicone Wristbands and the different types then please visit our Product Information page.

What sizes of Silicone Wristbands are available and can I order a variety of sizes?

Yes you can order in multiple sizes!

For each size you require simply complete a new order by pressing the “Continue Shopping” button at Checkout. All the different sizes of Wristband will, however, be packaged and shipped to you as one.

Sizes available:

  • Adult 8” (inch) or 202mm (this is the most popular size)
  • Youth ladies or teens 7” (inch) or 180mm
  • Child or toddler 6” (inch) or 150mm

Can I put a company logo or emblem on the Wristband or Lanyard?

Yes you can. Simply upload your logo or artwork file it at the time of entering your text. If there is a problem with the suitability of your logo or artwork we will contact you before production.

For Wristbands, logo’s generally look better when printed, as the debossing process can lose fine detail.

Will The Bands be a different colour to the digital proof?

Generally, different computer/laptop screens, Smart Phones or Tablets will display colours with slight differences. If you would like a specific colour (e.g. your corporate colours), please provide us with the Pantone or Hex reference in the box provided. No extra charge will be made for using your own colour choice.

If you need further help with choosing colours, please call our expert design team on 01524 848382 as we are happy to help.

How many characters fit on a Wristband?

Generally, 44 characters will fit on a standard adult band.

If you need information about Youth Wristbands or Lanyards please call our Customer Service Team on 01524 848382.

I’m worried my artwork is not correct / is too complicated.

If you are unsure about the suitability of your artwork or logo and would like to see a proof first, please tick the box “send me a digital proof”. We will then check your proof to ensure the artwork and logo are suitable and then email you a final proof.

You will have the opportunity at that point to approve the artwork or to request changes to be made. We will never send your order to production until you confirm you are happy with the proof.

How long does a digital proof take?

Proofs usually take between 4-8hrs working hours, depending on our workload.  However, if you need a proof urgently, please call our Customer Service Team on 01524 848382.

How do I confirm I am happy with the proof provided?

Simply reply to the email with “I approve”.  Please note we are not able to obtain approval over the phone.

I Don’t see a colour I like, can I choose my own?

Of course. Simply enter your Pantone or Hex reference in the request box.
If we are unsure of the colour reference provided, we will of course contact you.

Can I track my order?

Yes. You can call us or email us quoting your reference number and as soon as your goods have been shipped we will send you the tracking number for our trusted couriers.

How do I place my order If I need to use an official purchase order (PO)?

Please provide your PO number in the details box. The PO number will then appear on the VAT invoice sent to you when you order is dispatched.

Can I pay by cheque?

Yes you can. If you would like to pay by cheque just give us a call on 01524 848382 and we will be happy to help you make payment this way.  Please note, we can only send your order to production once the cheque payment has cleared (other than for trade account customers).

Do you add VAT on checkout?

All prices quoted are exclusive of VAT (unless otherwise indicated). VAT will be added to the checkout price and clearly displayed on your final VAT invoice.

Will I get a VAT invoice?

A VAT invoice will be emailed to you on dispatch of your goods.

If you are a registered Charity, then please inform us of this in the requests box and provide your official Charity registration number. We will then refund any VAT charged in error.

What if I need to cancel my order?

We are able to cancel your order up until the point it goes into production (usually 24 hours from order).  However, as we supply customised and manufactured goods, it is not possible to cancel the order once the production process has started.

We would, therefore, recommend you carefully check your order details and proof and notify us immediately if you identify a problem.

What happens if I am not happy with my Wristbands or Lanyards?

Please call our friendly customer service team on 01524 848382 and they will do all they can to help answer your concerns.  As the goods are customised and manufactured, we are not able to refund all orders. However, your statutory rights are not affected.

What do I do If I make a payment twice by mistake?

Simply give us a call quoting your reference number and our friendly team will refund you immediately.

What happens if there is a mistake with my order?

If you are not entirely happy with your goods, please contact our friendly Customer Service team on 01524 848382 who will be happy to help resolve any problems encountered.

Can I get a discount for ordering large amounts?

At Lanyards & Wristbands we pride ourselves on offering very competitive prices and are always happy to discuss volume discounts where appropriate.  For those that are looking for high volume or regular repeat orders or trade terms, please contact our Customer Service team on 01524 848382 or email sales@lanyardsandwristbands.co.uk for a competitive quote.

Where can I get more information about your products?

We have detailed product information pages for each of our products.  Just follow the links below:

Silicone Wristbands
Fabric Wristbands
Lanyards

Alternatively, our friendly Customer Service team would be happy to answer any of your questions.  You can call them on 01524 848382 or email sales@lanyardsandwristbands.co.uk.